Need a Small Business VoIP telephone phone only service? VoIP Digital Telephone service built to work with any broadband provider - Inc CityFibreOur Small Businesse Digital VoIP landline only phone Voice telephone service is the closest alternative to an old fashioned business copper phone. Our Digital telephone service is ideal for customers who are using Fibre to the businesse (FTTH, FTTP, not FTTC) using providers like CityFibre, Gigaclear FTTP, Giganet FTTP, BT, Juice Broadband, KCOM, Vodafone FTTP, Sky FTTP TalkTalk FTTP and even Starlink as well as community WiFi based broadband services. We can move 99% of telephone numbers from other providers, so you CAN keep your business telephone number. Almost everyone seems to be offering extremely attractive broadband packages these days. Almost all low broadband prices shown by other providers do NOT include the telephone service, this is extra. Some providers are telling their customers they need a new number or they can't move their current one, which is totally untrue.
Small Businesse VoIP Telephone Only Call PlansVoice Pay as you go zero£5.99 /month ex. VATKeep your businesse telephone number
Calls are Encrypted using TLS/SRTP Protocol
Second ATA device on the same account †
On Hold Music
Number Presentation
Call Heatmap
Only Pay Only For What You Use
Calls to UK National and Local numbers 6ppm
Calls to UK standard mobile numbers 10ppm
Call connection cost 10p per call
Online customer control panel
Online Call Statistics Inbound and Outbound
Inbound Number blocking Ψ
Free Caller Display
1471 service included
1571 Answerphone service
Premium number barring
118 Directory Enquiries barring
Personal Number barring (070)
Non standard Mobile barring (071-079)
Special Services barring up to 13ppm (087)
30-day rolling month contract Voice Basic - 1000£8.40 /month ex. VATKeep your telephone number
Calls are Encrypted using TLS/SRTP Protocol
Second ATA device on the same account †
On Hold Music
Call Recordings
Number Presentation
Call Heatmap
Schedules / Holidays
700 Minutes to UK landlines p/m*
300 Minutes to UK standard mobiles p/m*
NO Call connection cost
Online customer control panel
Online Call Statistics Inbound and Outbound
Inbound Number blocking Ψ
Free Caller Display
1471 service included
1571 Answerphone service
Premium number barring
118 Directory Enquiries barring
Personal Number barring (070)
Non standard Mobile barring (071-079)
Special Services barring up to 13ppm (087)
Automatic Block on Anonymous Calls
30-day rolling contract Voice ANYTIME - 2000£10.98 /month ex. VATKeep your telephone number
Calls are Encrypted using TLS/SRTP Protocol
Second ATA device on the same account †
On Hold Music
Call Recordings
Number Presentation
Call Heatmap
Set Opening Hours
Callflows
Audio Library
Caller Menus (IVR)
1000 Minutes to UK landlines**
1000 Minutes to UK standard mobiles p/m**
NO Call connection cost
Online customer control panel
Online Call Statistics Inbound and Outbound
Inbound Number blocking Ψ
Free Caller Display
1471 service included
1571 Answerphone service
Premium number barring
118 Directory Enquiries barring
Personal Number barring (070)
Non standard Mobile barring (071-079)
Special Services barring up to 13ppm (087)
Automatic Block on Anonymous Calls
30-day rolling contract Call plan prices listed are for a telephone only service using a third party broadband service only using FTTP and FTTH broadband services. And cannot be used in conjunction with any Simple Telecoms broadband service/s. The monthly price for monthly services will rise in April each year by the rate of inflation plus 3.9%, from 2025. Price is ex VAT
One off telephone Activation costAll our Voice telephone line only services are on a 30-day rolling contract. Already with us?
Save over £34Existing Simple Telecoms customers - Includes ATA
One activation cost £31.32
No engineer visit needed Migration from another providerIncludes moving your number
Includes ATA and Postage
One activation cost £65.42
No engineer visit needed You already have a unlocked ATAIncludes moving your phone number and remote ATA setup.
ATA MUST be unlocked.
FREE OF CHARGE / ∈ ∈ To use your own ATA the ATA must be a UK-unlocked unit with the latest firmware installed. We cannot utilise an ATA listed by Grandstream as being located or purchased outside the UK.
Moving your business telephone number is as easy as 1, 2, 3, 4Digital Telephone service built to work with any fibre broadband provider1. Pick the call plan that best meets your needs, and just let us know what you have decided. However, if you need help choosing the right package... We're here to help, and you can move business call plans twice a year free of charge if need be. 2. If you are looking to move your current telephone number over we will place the order with your current telephone provider to move your telephone number over into your new account with us. If not we can provide you with a nice new shiny businesse number. 3. An Telephone ATA adapter will then be sent to your business address via DHL. This would have already been tested, and ready to go. there is nothing you need to do. If you are having a new number you can then just connect it to your router, and you're ready to go. 4. If you are having a number transfer you just connect the ATA to your router using the provided cable on the day of the transfer, and then plug your standard telephone handset into the ATA and we will then remotely set up your line and number on the ATA for you. Then you're ready to go!
Our VoIP telephone service has been tested using StarlinkVoIP on Starlink - Things you need to know beforehand - Starlink is the world's first and largest satellite constellation using a low Earth orbit to deliver broadband internet capable of supporting streaming, online gaming, video calls and more. All ATA plans allow you to use your home phone through your Starlink based internet connection. Simply connect your telephone handset to our ATA VoIP phone adapter and you're good to go. Starlink works very well on VoIP, but don't expect it to work as well as a cable or fiber-based internet connection. The problem is that your Starlink Terminal/Router has to frequently switch its connection to a new satellite passing overhead, which increases the chance of having a dropped call.
Latency with Starlink is generally in the 40 ms – 60 ms range. This is technically okay for VoIP, but it is higher than what would be considered ideal, or from a fibre based service. Jitter is also higher with Starlink, often in the 15 ms range. This is usually low enough for VoIP, but in some cases, jitter can spike higher, leading to issues like one way audio or broken voice.
If you need any help just give us a call 0330 122 0000 - Monday to Friday 9AM to 5PM
VoIP Digital Voice Telephone only plan informationA Basic Voice PAYG phone service is a pay as you call service with a very low line rental cost per month. This is ideal for customers who receive more calls than they make. You can change your call plan by just giving us a call. There is a small admin cost of £9.99 per change, and the change will take effect on the next billing period.
- Calls to UK National and Local numbers 6ppm
- Calls to UK standard mobile numbers 10ppm
- Call connection cost 10p per call
- Online customer control panel
- Online Call Statistics Inbound and Outbound
- Inbound Nuisance call blocking Ψ
- On Hold Music
- Number Presentation
- Call Heatmap
- Free Caller Display
- 1471 service included
- 1571 Answerphone service
- Premium number barring
- 118 Directory Enquiries barring
- Personal Number barring (070)
- Non standard Mobile barring (071-079)
- Special Services barring up to 13ppm (087)
- 30-day rolling contract
Maximum Call Length - We have a maximum call length of 24 hours (1440 minutes) for a single phone call. This is a feature to help protect against large unexpected bills where a call may have failed to disconnect, or is part of a fraudulent activity. We cannot override this on a per account or user basis. Prices are ex VAT 700 Minutes - 01/02/03 UK Landlines p/m
300 Minutes to UK standard mobiles p/m
03 UK Landlines - Max 30% of inclusive landline minutes.
- Online customer control panel
- Online Call Statistics Inbound and Outbound
- Inbound Nuisance call blocking Ψ
- On Hold Music
- Number Presentation
- Schedules / Holidays
- Call Heatmap
- Free Caller Display
- 1471 service included
- 1571 Answerphone service
- Premium number barring
- 118 Directory Enquiries barring
- Personal Number barring (070)
- Non standard Mobile barring (071-079)
- Special Services barring up to 13ppm (087)
- 30-day rolling contract
Once the included minutes have been used, the standard rate for calls made will apply depending on the number called, and time of day.
UK included minutes are for standard mobile mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note, this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & nighttime Monday to Friday before 7am & after 7pm. Included UK landline calls are subject to a Fair Usage Policy (FUP)
Over the 01/02/03 landline minutes calls to UK standard landlines starting 01/02/03 will cost 2p per minute, NO call connection cost.
Over the included UK standard mobile minutes calls to mobiles cost 7ppm peak, and 4.5ppm off-peak, NO call connection cost.
Maximum Call Length - We have a maximum call length of 24 hours (1440 minutes) for a single phone call. This is a feature to help protect against large unexpected bills where a call may have failed to disconnect, or is part of a fraudulent activity. We cannot override this on a per account or user basis. To safeguard against "Bill Shock" All accounts also have a credit limit for chargeable calls. Once this limit has been reached your service may be restriucted until the following billing period. 1000 Minutes - 01/02/03 UK Landlines p/m
1000 Minutes to UK standard mobiles p/m
03 UK Landlines - Max 30% of inclusive landline minutes.
- Online customer control panel
- Online Call Statistics Inbound and Outbound
- Inbound Nuisance call blocking Ψ
- On Hold Music
- Number Presentation
- Schedules / Holidays
- Callflows
- Audio Library
- Caller Menus (IVR)
- Call Heatmap
- Free Caller Display
- 1471 service included
- 1571 Answerphone service
- Premium number barring
- 118 Directory Enquiries barring
- Personal Number barring (070)
- Non standard Mobile barring (071-079)
- Special Services barring up to 13ppm (087)
- 30-day rolling contract
Once the included minutes have been used, the standard rate for calls made will apply depending on the number called, and time of day.
UK included minutes are for standard mobile mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note, this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & nighttime Monday to Friday before 7am & after 7pm. Included UK landline calls are subject to a Fair Usage Policy (FUP)
Over the 01/02/03 landline minutes calls to UK standard landlines starting 01/02/03 will cost 2p per minute, NO call connection cost.
Over the included UK standard mobile minutes calls to mobiles cost 7ppm peak, and 4.5ppm off-peak, NO call connection cost.
Maximum Call Length - We have a maximum call length of 24 hours (1440 minutes) for a single phone call. This is a feature to help protect against large unexpected bills where a call may have failed to disconnect, or is part of a fraudulent activity. We cannot override this on a per account or user basis.
To safeguard against "Bill Shock" All accounts also have a credit limit for chargeable calls. Once this limit has been reached your service may be restriucted until the following billing period. Prices are ex VAT Second ATA device on the same account † Adding a second ATA at a different location - On our Voice Anytime 2000 call plan it is possible to purchase a second ATA and have this on the same account using the same telephone number. The second ATA will also share the included minutes on the main account as well. Adding a second ATA at a different location would also meen another activation cost for the unit, unless you are providing your own ATA. As second ATA cannot be added to any other call plan other than the Anytime 2000 plan. IIf you would like a second unit added to one of our other call plans there would be a small monthly charge of £1.99 per month on top of the line rental. The activation cost still applies to all second ATA units. Ψ Our Inbound Call Blocker service is FREE complimentary service, and is controlled from within your customer portal. If you no longer want to receive calls from a specific number, simply add them to a block list, or you can select the number from the inbound calls list and click Block, so It’s easy to add numbers. Ideal for stopping persistent marketing calls. If you have a list of numbers you would like to block please let us know and we can help upload these into your account for you. Barring calls to 118 numbers - 118 are directory enquiries services Calls to 118 telephone information services are barred as standard. Calling 118 numbers are extremely expensive numbers to call. The barring can be lifted, however we may ask for a deposit before this can be done. Barring of International, Premium rate, NGN 08 numbers and Personal Numbers To safeguard all our customers, call barring for International (other than any included International countries) and Premium rate numbers starting 09 and some 08 and Personal Number Calls (070) numbers will be applied automatically to the telephone line.
We offer a greater safeguard: we can block Special Services Calls up to 7ppm (084), and Special Services Calls up to 13ppm (087) on request.
Barring calls to mobile phones and 999 emergency services is an opt-in service. Please contact customer services to opt in the mobile barring service free of charge.
Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate numbers, you will still be unable to call some 084/0871 numbers as they are now classed as Premium rate numbers these numbers may be barred, and this premium rate barring cannot be removed, unlike the international call barring, which can be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. Using your own Grandstream HT801 ATA ∈ If you have a fully unlocked Grandstream HT801 ATA, then we can remotely program this up with your new businesse Digila VoIP line information. However, the ATA must have the latest Firmware loaded. Unfortunately we cannot offer any support to do this. And you may need to Register with Grandstream to get access to the updates. If your ATA was/has been provided by a service provider it may well be locked to their service/s, and cannot be used with any other provider. We would recommend doing a factory reset and then check to see if the unit retains its last information from the old provider. If you are looking to connect you own ATA using a standard telephone handset to your ATA you will/may need to purchase a RJ11 Adaptor with Ring Capacitor. Please Click Here to Purchase a If you are looking to connect a standard telephone handset to your ATA you will need to purchase a RJ11 Adaptor with Ring CapacitorWe cannot utilise an ATA listed by Grandstream as being located or purchased outside the UK.
Frenquently asked questions about digital voice linesCan I use my old telephone on the new service? Yes, Most standard telephones will function with ATA digital lines, including those equipped with built-in call blockers. Therefore, there's no necessity to acquire a special phone. However, we cannot guarantee this 100%, given the prevalence of numerous old analog handsets. As of the time of writing, Trucall blockers are not compatible with either analog or digital lines. If you possess or are considering the use of such units, it is advisable to contact them directly for an update on when compatibility with digital lines will be established. Additionally, we've received feedback from customers who encountered One Way audio issues, and in such cases, it was determined to be an incompatible telephone device. Can I run this service over mobile SIM data? This telephone only service is built for the use of a third party broadband service only using FTTP, FTTH and Starlink broadband services. We do not offer any support for the ATA if connected to a mobile SIM data service. Also EE also stated that they DO NOT support VoIP service on their Mobile Data services.
Can I keep my businesses telephone number? Yes, we can move 99% of telephone numbers - Most businesse have had their telephone number for years, and keeping their telephone number is a must. So regardless of if you're moving to a different part of the country, or even a different part of the world, we have the technology so you will always be able to take your current phone number with you. However, if your telephone number/line has been switched off before we move the number you only have 30 working days from when the line/number was switched off to move it to a new provider. Passing this date you the number has been lost. Will my telephone extensions still work with a digital line? No, when a line is converted to a digital line all old copper extensions will stop working, as these are copper based lines. However, we strongly recommend using a BT 4600 cordless phone kit as this will get around the problem. Do I need to contact my current provider to move muy telephone number? No, we'll send them a transfer request for you. Once we have placed your order, your current provider may send you a letter or email just to let you know that your telephone number is transferring to us. Once the transfer has been completed, your old provider should send a final bill to you for anything outstanding. We strongly advise against disconnecting your current telephone number if you intend to transfer it to us. However, if your telephone number/line has been deactivated before the transfer, you only have 30 working days from the date of deactivation to move it to a new provider. Beyond this timeframe, the number is considered lost, and no provider can request its transfer in accordance with Ofcom regulations. How long will it take to switch over my telephone number? Switching your current telephone number into our network usually takes about 10/15 working days, depending on your old provider responding to our request. We'll normally let you know what day your number will move and be live within 72 hours of accepting your order. Once we have the port date for your telephone number an ATA will be set up and tested before it's sent via DHL. The ATA will arrive before the port date. However, if your telephone number/line has been deactivated over 30 working days your request will be rejected from your old provider as "Number no longer in service". New providers cannot get your old number back after this 30 day window Are the call as good as a cooper-based line? Yes, The quality of the calls will be contingent on the quality of your internet connection. Unlike copper-based lines, you won't experience noisy or crackly lines. It's just not possible. However, if your broadband provider encounters issues with their network or if your local network is heavily burdened, it will impact the telephone service. This applies to any digital voice provider or service. We lack control over the internet, your provider's network management, or activities on your local network. Simply put, we transmit what we receive. It's akin to receiving a call on a mobile phone in an area with a very poor signal. If we receive fragmented audio, we relay that fragmented audio. Can I move my telephone number to different provider? Yes, however, the provider you are moving to will be responsible for this process. Customers that have ported their telephone number out of the Simple Telecoms network to another provider will not be eligible for a free of charge port back to the Simple Telecoms network until the term of 36 months has passed from the original port out date, irrespective of any current or future offers being advertised in the press or Simple Telecoms websites. Should you wish to move your telephone number back to us within the 36-month period, there would be a cost to do so. Also, the telephone number must remain live and paid up to the point of the transfer to move the number. Accounts and non-live telephone numbers can only be moved within a 31 day window under OFCOM regulations. So you cannot switch off a line with us and then request a number port to a new provider over this 31 day period Can I lift the barring of the International and Premium rate numbers? To safeguard all our customers, call barring for International and Premium rate numbers starting 09 and some 08 numbers will be applied automatically to the telephone line. Barring calls to mobile phones is an opt-in service. Please contact customer services to opt in the mobile barring service free of charge. Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate, you will still be unable to call some 08 numbers as they are now classed as Premium rate numbers. We bar calls to all premium rate numbers to safeguard our customers, and this premium rate barring cannot be removed, unlike the international call barring, which can be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. What do I do if I have a fault with the telephone service? Our voice service platforms have a 99% uptime. In the event you experience any problems, the first thing we recommend is to reboot the router and ATA, as they can lock up from time to time (Never do a Factory reset on the ATA). We can also run test calls through your account to check the service is fully online and routing calls correctly. It is worth mentioning that most problems that arise are caused by the internet feed itself, as the voice is only as good as the internet feed you are connected to. This can be down to congestion or packet loss on your feed. We strongly recommend you switch off the SIPLG setting within your router. As this can/will give VoIP services problems. Can I have a second line on the same ATA? Yes, we can set up a second ATA with a second line and telephone number on the same account, this could be used for an alarm system, or be used in a different location. We also offer a discounted line rental for the second telephone line. Please contact us on 0330 122 0000 for more information. In the event of a power cut how can I still use my landline? You would need to purchase a battery backup for both your router and the ATA, as well as the ONT if you are using a full fibre feed. If your handsets are main powered you will need to back these up as well. If you would like us to provide you with a cost for a backup unit, please just let us know. How will moving to a Digital Cloud based service affect my telephone devices? You will need to connect any telephone devices that are currently plugged into the telephone wall socket into a telephone socket on the ATA. This could include alarms, Telecare devices, Intruder alarms, etc. You should contact your device service provider if you are concerned to make sure that they will continue to work with an internet-based service. We can also provide a second line on the ATA to connect these types of services if needed. Ofcom makes this very clear. It's the device manufacturer's responsibility to make sure their equipment works with digital lines, not the underlying provider of the voice service. Can I have a paper bill each month? Yes, as a paper bill can be sent each month at a small extra cost per month, and will be sent to your address. We also have a full online billing system, so you can keep an eye on things as well. Fault Care Levels and response times - (Please take the time to read) Our voice service platforms have a 99% uptime. But the first thing we recommend is to reboot the ATA, as they can lock up from time to time (Never do a Factory reset on the ATA as this will wipe all settings, unless we ask you to). We can also run test calls through your account to check the service is fully online and routing calls correctly.
Any broadband related problems you will need to contact your provider. Remember, the voice service is totally reliant on the broadband service, so if there is a broadband problem the voice service will be impacted. We have no control over this. We cannot offer any support on third party broadband services or routers.
Digital Line Basic Business Care - Included
Basic Business Care is a standard feature included with all services, providing support during regular business hours. The Simple Telecoms helpdesk is available 24/7, including UK public and bank holidays, for reporting faults. However, logging a Basic Business Care fault with a Simple Telecoms engineer can only be done on working days, Monday to Friday, between 9 AM and 5 PM, excluding bank holidays and weekends. Any faults reported outside these hours will be addressed on the next full working day. We commit to responding to or clearing the fault within 72 working hours from the time we receive the fault report, excluding any allowable parked time.
Digital Line Business Standard Care - £2.99 per Month (Excluding VAT)
Standard Care is included with all services and operates during normal working hours. For reporting faults, the Simple Telecoms helpdesk is available 24/7, including UK Public and Bank Holidays. However, Standard Business Care faults can only be logged with a Simple Telecoms engineer on working days between 9 AM and 6 PM, Monday to Friday, excluding Bank Holidays and weekends. If a fault is reported outside these hours, it will be addressed on the next full working day. We aim to clear or respond to faults within 48 working hours of receiving the fault report, excluding any allowable parked time.
Digital Line Businesse Enhanced Care - £14.99 per month ex VAT VAT - Enhanced Care operates 24 hours a day, 7 days a week including UK Bank and Public Holidays. For the reporting of faults, the Simple Telecoms helpdesk is available 24 hours a day, seven days a week including UK Public and Bank Holidays. Fault will not be progressed outside of hours of 09:00 - 20:00. Outside these times we will process the fault the next day. We will respond to the fault within 24 hours of receipt of the fault report, excluding any allowable parked time. How long are my 1571 voicemail messages stored for? The 1571 voicemail messages are stored on our system for 30 days. After this time they will be removed. Can I record a personal greeting for my voicemail service? Yes, to record your outgoing recorded message which will be played to callers if you are unreachable just dial 1571, and then press option 5, then follow the voice prompts
Important information - Here's the Legal BitsAll new orders are covered by a statutory 14-day cooling-off period, beginning on the date you agree to our services. In some cases, we can expedite your installation or activation. However, if your service becomes active within these 14 days, you waive your right to cancel. Should you cancel an active order, no further orders will be accepted for the same name, address, or telephone number for 36 months. Consumer Price Index Rate Increases If you sign up to a new contract or renew your contract for a Cloud Phone Saver service (including call charges, features, add-ons and broadband plans) the monthly price will increase each year from April 2025. That increase is based on the Consumer Price Index (CPI) Rate of inflation which is published in January each year plus 3.9%. If CPI is negative, we’ll only apply the 3.9%. General Terms and conditions All service are provided on a 30-day rolling contract, with no disconnection or termination cost. Please click the link below for our full terms and conditions. General Terms and ConditionsAddendum - VoIP Services (Digital Voice) Emergancy Services Listing (999, 112) It is the end user’s sole responsibility to notify us of a change of address/location where the service is being used on a permanent basis. This will be used by the police, fire, and ambulance services to provide 999 services to the caller, and allows them to identify who is calling. The Service can be accessed from within England, Wales, Scotland, and Northern Ireland. If you use the Service outside England, Wales, Scotland, and Northern Ireland, you will not be able to call emergency services in the country where you are located. Billing monthly charges for services First Invoice
Your first invoice includes the partial month package cost from the date of your switch-over or activation to the end of the current month, plus the advance month package cost. Additionally, any applicable setup fees and the cost of postage and packing for equipment will be included. This aligns you with our monthly billing cycle and covers your 30-day notice period for cancellation, allowing us to terminate your services on the same day you notify us if needed.
Subsequent Monthly Invoices
From then on, your monthly invoices will be generated on the 8th of each month. These invoices will only include the advance month package cost and any chargeable calls made in the previous month. Monthly direct debits or continuous payment authorities will be collected on the 15th of each month.
Terms and Conditions
Services are provided subject to status and/or credit checks. We only accept Direct Debit for monthly service payments. Our Direct Debits are regulated by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are protected by the Direct Debit guarantee. Direct Debits are set up directly via our website or by email. No more filling out paper mandates and posting them back. Services and paying via Direct Debit are subject to status and or credit checks. Credit Limit and Credit Check When you apply for any telephone service contract with us we will perform a credit check on the Businese and the address the service is being provided at. We may also hard credit check the bill payer if different to the end user or a sole trader. This will involve a credit reference agency to confirm your identity/s. They'll also examine your financial records and borrowing history. Using this information provided by the credit-rating agency, which in our case is Creditsafe. We will then make a decision whether to accept you for the contract/service you’ve applied for. This decision is made solely by our credit-checking team based on the information from Creditsafe. A credit check is ONLY performed once a direct Debit has been set up with us, as this is regarded as an acceptance of our terms and conditions, and intent to apply for a service. If your credit rating prevents you from getting a contract from us we may offer a tailored solution for people with bad credit. If your application is accepted a credit limit will be placed on the account for any chargeable calls. This safeguards our customers from running up a large bill. If this credit limit is reached outbound calls will be barred other than 999 freephone and the NHS help lines. Call spend Warnings can be set up within our online billing system, and we strongly recommend this is done. Please note. Any credit check performed be it on the end user and or the bill payer will show on your/their credit history. Who is CreditSafe? - Creditsafe, are global intelligence experts, specialise in business and consumer credit checking, and is the world's most used provider of online credit reports. Your credit history is checked by CreditSafe. If you have any questions about your credit file you'll need to speak directly to CreditSafe. VoIP service on a FTTC Broadband service Our Digital telephone service is ideal for customers who are using Fibre to the house (FTTH, FTTP) using providers like CityFibre, Gigaclear FTTP, Giganet FTTP, BT, Juice Broadband, KCOM, Vodafone FTTP, Sky FTTP and TalkTalk FTTP, as well as community WiFi based broadband services. This standalone VoIP service will not work on a FTTC broadband feed as you will lose your line once the telephone number has been moved. Unless you have a new telephone number that is independent of the underline FTTC telephone line. What happens if I want to cancel my service? Simple, If you want to cancel your service, please call us on 0330 122 0000 and we will switch the service off for you the same day if needed. Please remember if you cancel your telephone service completely you will lose your telephone number and it cannot be moved to a new provider if terminated over 30 working days. Fair Usage Policy (FUP) and Acceptable Use Policy (AUP) Like all other providers, in order to protect our customers and our network, we have FUP and AUP policies in place. These obligations require your use of our Services to be legitimate purposes. For information on our FUP and AUP policy, please click the link below. Digital Voice Telephone Full Terms and Conditions. Information on Alarm Systems Ownership of the ATA and posting the unit back to us As of 1st of September 2021, we own all new Simple Telecom provided ATAs sent out to customers. Not applicable to ATAs provided by the customer/s. When you leave Simple Telecoms you will be required to return the ATA us, at your cost. If the unit/s are not returned, you will be liable for a charge. You have a total of 30 days to return your ATA, If you prefer, you may request we collect from you, however this will cost £24.99 inc VAT to have DHL collect from your address. If you are posting the equipment back using the Royal Mail we recommend you get proof of postage. |
